Your Opinion

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Complaints

Despite all our efforts, you may not be satisfied with our products or service. If this is the case, we request that you notify us of your complaint as soon as possible. You will always receive a substantive response to your complaint as soon as possible and no later than within 14 days. You can make your complaint known to us in the following ways:

  1. Please contact our customer service first. Our customer service representatives will try to resolve your complaint as quickly as possible and to your satisfaction.
  2. Not satisfied with the offered solution? Send your complaint as completely as possible by email to the back office (sales@replaceyourlamp.co.uk). We will review your complaint again and, if possible, try to offer you another solution.
  3. If your complaint has not been resolved satisfactorily, you can submit your complaint to the Dutch "De Geschillencommissie Thuiswinkel".
  4. If we really cannot reach a mutual agreement, you can still submit your complaint via the European ODR (Online Dispute Resolution) Platform. This has never happened in our history, but for completeness we may mention it anyway. For more information, visit ec.europa.eu/consumers/odr.